Parts Consultant

Key Responsibilities

• Provide exceptional service at the parts counter, back counter, or phone room by helping customers find the right parts for their specific applications.
• Offer guidance, product insights, and technical knowledge to ensure satisfaction.
• Actively engage with walk-in and phone-in customers to promote and upsell parts and accessories.
• Use effective sales techniques to meet or exceed personal and team goals.
• Accurately process orders across multiple channels, ensuring parts are correctly selected and delivered or prepared for pickup in a timely manner.
• Maintain up-to-date expertise on the company's full product line, including compatibility and benefits.
• Stay informed on industry developments, trends, and innovations.
• Monitor stock levels and communicate needs with the inventory team.
• Recommend reorders or new product additions based on demand and customer feedback.
• Develop strong connections with customers, including repair technicians, contractors, and fleet operators.
• Attend industry events and training to broaden your network and knowledge base.
• Track personal and team sales data, including gross margins.
• Prepare performance reports and offer suggestions to improve sales and efficiency.
• Engage in ongoing training to stay current with product updates and sales strategies.
• Support onboarding and development of new team members by sharing knowledge and best practices.

Qualifications

• High school diploma or equivalent (technical or vocational training is a plus).
• Previous experience in sales or customer service, preferably in the automotive, equipment, or heavy-duty industry.
• Strong interpersonal and communication skills.
• Technical knowledge of vehicle or machinery parts is highly desirable.
• Goal-oriented with a drive to succeed in a sales environment.
• Skilled in problem-solving and decision-making.
• Comfortable using inventory management and point-of-sale software.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance options for you and your family.
• Paid Time Off (PTO): Generous PTO to help maintain work-life balance.
• Employee Discount Portal: Access to special deals and savings through our Lifemart partnership.
• Education Reimbursement: Financial support for courses and certifications that help you grow professionally.

About the Role

We are a second-generation family-owned dealership with 7 locations and have proudly served our customers since 1967. Position Overview: Campbell Supply Company is seeking a Parts Consultant to join our team. This versatile role may include responsibilities in the parts counter, back counter, or phone room, depending on company needs and the candidate's strengths.