Parts Associate

About the role

We are looking for a talented onsite Service Parts Associate to join our team in Glen Burnie, MD. Hours: Monday-Friday 7am-4pm (subject to change due to business needs). This onsite role will primarily support In-Shop and Field Service Department.

Responsibilities

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at the local branch with the ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

Requirements

• Previous diesel parts work experience required (does not have to be Cummins).
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner; prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally and wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse.
• Forklift experience preferred.

Benefits

• 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical/Dental/Life Insurance
• Health Savings Account
• Domestic Partners Coverage
• A full complement of personal and professional benefits

Pay

Salary range: $48,800 – $73,200 per year (base salary rate commensurate with experience).

Schedule

Monday–Friday, 7 am–4 pm (subject to change due to business needs).