Parts and Service Specialist

About the role

This role is within the Parts and Service team of Market Operations (Field) at Flexcar. The Parts and Service Specialist will assist with maintenance and repairs of Flexcar vehicles, performing tasks such as parts sales, stocking, ordering, receiving, returns, cycle counting, and physical inventory. The role also involves customer appointment scheduling and other duties as required.

Responsibilities

• Identify, order, and maintain correct supplies and parts to properly service vehicles.
• Actively negotiate favorable costs/terms with local vendors for parts and supplies.
• Meet and greet all service customers in a manner that embodies a customer-centric experience.
• Handle direct customer contacts, transferred calls from customer care, and assist in planning for each customer.
• Use functional knowledge, investigate customer concerns, and ask probing questions to solve customer concerns as quickly as possible.
• Use company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
• Track core returns and process them back to vendors for timely core credits.
• Return parts as needed to keep on-hand parts to a minimum.
• Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (e.g., brake cleaner, washer fluid).
• Absorb and follow Flexcar standard operating procedures (SOPs) at all times.
• Keep the workplace free and clear of hazards, according to 5S standards.
• Review work orders for accuracy of work performed and parts installed.
• Use of computers, including internal and external technology systems in order to complete daily assignments.
• Assist in onboarding other new team members and be a good team player.
• Provide support to other associates and managers as needed.

Requirements

• At least 18 years old.
• Valid driver’s license and an acceptable driving record (per company standards).
• 3+ years of service and parts experience is preferred.

Qualifications

The ideal candidate will have strong interpersonal and communication skills, excellent organizational abilities, and the ability to work independently and as part of a team. Proficiency with Microsoft Office applications is required. Knowledge of automotive parts and services is preferred.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office applications.
• Knowledge of automotive parts and services is preferred.

Benefits

• Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years.
• Multiple company paid holidays.
• 40 hours of Sick time.
• Discounted employee rate on Flexcar products and no annual membership fee.
• Awaited uniform and other amazing perks!

Pay

$22.50/hr. + Full Benefit Package

Schedule

Days, evenings, weekends, and/or holidays.

Additional Information

Must be able to work days, evenings, weekends and/or holidays. Willingness to work in varying weather conditions. Ability to carry tools and supplies up to 75lbs. Must have a clean and valid Driver’s License. Must be legally authorized to work in the U.S. Will not require sponsorship for employment visa status (e.g. H1-B). Not previously employed by Flexcar. No family members/relatives that are actively employed at Flexcar. Not a previous Flexcar Customer or Member. Currently Driving a Flexcar. Consent to receive text messages from Flexcar. Ability to work weekends and evenings. Voluntary demographic information is requested for compliance purposes. Gender, Race/Ethnicity, and Affirmative Action reporting.