Parts Analyst

Key Responsibilities

• Aid customers in person and over the phone, answering questions about parts, and ensuring a positive customer experience.
• Sell parts to customers, provide quotes, and close sales.
• Take customer orders via third-party websites, verify part availability, and order parts through order software.
• Locate out-of-stock parts and ensure their prompt delivery.
• Process returns by locating the correct vendor, contacting the vendor for authorizations, and creating parts return paperwork in the software.
• Assist with inventory tracking, shelving, and storage.
• Contact customers to provide updates on order status, deliveries, and any issues that may arise.
• Handle inquiries and resolve customer issues.
• Use inventory management systems, order entry software, and other relevant programs.
• Assist with general warehouse duties, stocking, and technician assistance as needed.

Required Skills

• Customer Service: Demonstrate friendliness, helpfulness, and patience with customers.
• Product Knowledge: Basic understanding of vehicle components, systems, and their functions, particularly forklift systems and parts.
• Sales Skills: Effectively communicate the benefits of parts, negotiate prices, and close sales.
• Communication Skills: Clearly and accurately communicate with customers and coworkers.
• Organizational Skills: Manage inventory and organize orders through third-party vendors.
• Problem-Solving Skills: Troubleshoot issues, locate parts, and resolve customer inquiries.
• Basic Computer Skills: Proficient in using inventory management systems and other relevant software.
• Physical Stamina: Ability to stand for extended periods, reach for items on shelves, and move around the warehouse.

Pay

Gets paid weekly through Direct Deposit.

Schedule

8 hour shift Monday to Friday.