Parts Advisor-Entry Level

About the Role

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. BMW of Lubbock, Texas, a Cavender Auto Family dealership, is currently seeking a talented Entry-Level Parts Advisor to join our growing team and help Make Confidence Happen every day.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, ensuring exposure to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to ensure correct parts are ordered and pricing aligns with the estimate.
• Provides high-level service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locates out-of-stock parts from external sources and submits emergency orders if necessary.
• Notifies service advisor and customer when special-ordered parts are received.
• Notifies body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly, returning or stocking items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Ensures all internal requests for parts are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures all charge sales are signed by the customer.
• Ensures all customers receive their copy of the invoice.
• Issues credit for returned parts, verifying original invoice or number for purchase and pricing.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all available training programs.
• Stays current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains a professional appearance.
• Performs other tasks as assigned.

Qualifications

If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Veterans and Military Spouses are encouraged to apply!

Benefits

• Medical, Dental, and Vision Insurance, including pet insurance
• Paid Time Off, Holiday, and Vacation time
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on vehicles, service, and parts
• Professional growth and development training quarterly
• 401K plans

Schedule

Closing shift Monday - Friday, 10:00 AM - 7:00 PM, 40 hours a week.