Parts Advisor

About the role

Join our Parts Department as a Parts Advisor, supporting both our Service Department and retail customers by identifying, sourcing, and distributing automotive parts while providing outstanding customer service in a fast-paced dealership environment.

Responsibilities

• Assist technicians and customers with identifying and purchasing the correct parts.
• Provide parts pricing, availability, and order status in person and over the phone.
• Process parts orders from start to finish, including billing, payment processing, shipping, delivery, and customer pickup.
• Receive, unload, stock, and organize incoming parts inventory.
• Pull and fill parts orders while maintaining accurate inventory records.
• Source out-of-stock parts and place emergency orders as needed.
• Deliver parts between local dealerships and vendors when necessary.
• Support departmental sales goals while providing exceptional customer service.
• Follow company policies and safe driving practices at all times.

Requirements

• Minimum of two years of customer service experience.
• Previous automotive parts or dealership experience preferred, but not required.
• Strong communication, organization, and time management skills.
• Ability to learn dealership software and electronic parts catalog systems.
• Positive attitude, strong work eth work ethic, and willingness to learn.
• Professional appearance and demeanor.
• High school diploma or equivalent.
• Valid driver's license and acceptable driving record.
• Must be at least 21 years of age or have three years of licensed driving experience for insurance purposes.
• Must successfully pass a pre-employment background check and drug screen.

Schedule

Full-time, Monday through Friday with some Saturdays.

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k) with company matching
• Company-paid Life Insurance
• Paid holidays, vacation, and sick time

Additional Perks

• Competitive compensation based on experience
• Employee vehicle discounts and discounts on products and services
• Paid training and opportunities for career advancement
• Referral bonus program
• Long-term career opportunities with a growing, family-owned company
• Professional and team-oriented work environment