Parts Advisor

About the role

This position is responsible for providing exceptional customer service while supplying customers and service department with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities

• Represent and promote the dealership in a professional, honest manner at all times, including personal conduct, behavior, and appearance
• Sells parts, merchandise and/or services to meet customer needs
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with
• Records sales and/or counter transactions
• Assist in keeping parts department clean and orderly
• Supplies Service Technicians with parts as required
• Maintains the retail sales floor and displays to meet or exceed dealership standards and today's customer expectations
• Assists with preparing and maintaining merchandise display
• Controls showroom inventory to ensure maximum sales and customer satisfaction
• When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership
• Processes cores, warranties, and new return merchandise as required
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper locations
• Follow up on shortages and expedite through reporting to Parts Manager
• Participates in all job related training and development
• Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities
• Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area
• Should be knowledgeable of parts merchandising and associated selling
• Maintains condition of department vehicles, inventory, tools and equipment
• Performs various other duties as assigned
• Follows all safety rules and regulations in performing work assignments

Experience, Education, Skills and Knowledge

• 2+ years of experience working within parts departments
• Experience connecting with customers, maintain professional image, establish rapport
• Significant knowledge of mechanical, electrical, and hydraulic systems used in Motorsports, turf equipment and handheld power equipment
• Ability to use a forklift/skid loader, forklift certification preferred
• Proficient oral and written communication skills
• Basic Service Technician certification preferred

Physical and Mental Requirements

• Frequent bending and stooping
• Ability to repeatedly lift up to 75 lbs
• Standing for extended periods of time
• Occasional work on ladders
• Ability to work extended hours and weekends
• Valid drivers license with an insurable driving record required
• Must pass a pre-employment background study