Parts Advisor

About the role

Eide Subaru is always looking for hardworking individuals to join our team. Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Subaru looks after their employees with extensive benefits. We invest in our employees and their growth at the store.

Benefits

• Training and mentorship programs
• High volume, highly productive shop
• Clean and professional work environment
• 401(K) + Company Match
• Paid vacation opportunity
• Promote from within culture
• Medical, Dental, Life insurance

Responsibilities

• Work 9-6 M-F and Saturdays as needed
• Assist retail customers, technicians, service advisors, and wholesale accounts with parts identification and sales
• Accurately identify Subaru parts using VINs, parts catalogs, diagrams, and dealership systems
• Research and source parts to ensure the correct part is ordered the first time
• Prepare and process parts orders, special orders, back-orders, returns, and credits
• Monitor incoming parts and communicate order status to customers and dealership departments
• Support the Service Department by ensuring technicians receive the correct parts in a timely manner
• Maintain accurate parts invoices, purchase orders, and customer records
• Assist with wholesale parts sales and maintain strong relationships with independent repair shops and collision centers
• Answer phone calls and respond to customer inquiries in a professional and timely manner
• Assist customers with product recommendations and Subaru accessories
• Maintain organized and accurate parts inventory
• Receive, inspect, label, and stock incoming parts
• Assist with cycle counts and inventory reconciliation
• Monitor special-order and back-ordered parts
• Help maintain an organized, clean, and professional Parts Department
• Follow dealership policies and procedures
• Provide exceptional customer service and represent Eide Subaru professionally at all times
• Work closely with Service, Sales, and other dealership departments to ensure a positive customer experience
• Perform other duties as assigned by Parts Management

Requirements

• High School Diploma or equivalent (preferred)
• Experience with auto parts sales (preferred)
• Able to work in a fast-paced work environment
• Strong organizational and time management skills
• Detail-oriented, professional appearance and strong work ethic

As our ideal candidates are technologically adept, we only accept online applications.