Parts Advisor

Overview

The Parts Advisor’s main responsibility is to maintain a well-organized and cost-efficient parts department and warehouse, promoting the sale of products. This ensures a high level of parts availability and supports increased parts sales by working proactively with internal and external customers daily, contributing to optimized service shop utilization and long-term profitable customer relationships.

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

Responsibilities

• Contribute to Parts Business & Customer Relations by supporting parts sales to external and internal customers and developing customer relationships through excellent customer service.
• Support Parts Availability by securing the right parts at the right time for external and internal customers.
• Support Parts Operations Compliance by maintaining a well-organized, cost-efficient parts department with high cleanliness standards to meet customer needs.
• Contribute to the Parts Department Culture by fostering acceptance, teamwork, self-peer accountability, and professional development.

Skills

• Business Acumen: Use understanding of business issues, processes, and outcomes to enhance business performance.
• Safety & Health: Understand and apply safety and health policies, procedures, and regulations to create a safe, sustainable work environment.
• Communication & Teamwork: Communicate openly and respectfully with diverse audiences, promote dialogue, and collaborate across teams to achieve goals.
• Products and Services: Maintain up-to-date knowledge of International and IC Bus products and services, including their value proposition.
• Customer Understanding & Focus: Demonstrate a strong grasp of customer industries and business drivers, providing tailored solutions and seasoned advice to optimize profitability.
• Using Information Technology: Utilize software and information technology to accomplish work tasks.
• Initiative: Address situations proactively, seize opportunities, and focus on resolving current issues.
• Resource Management: Show effort, willingness, and ambition to achieve results, explore efficient methods, and persevere to avoid disappointing outcomes.
• Problem Solving: Identify and solve standard problems; escalate non-standard problems to appropriate management.

Qualifications

• High school education or equivalent
• Technical experience
• Relevant work experience in a dealership or warehouse position
• Further education in a relevant field (advantageous)
• Bilingual (advantageous)
• Forklift License