Partnerships Development Manager

About the company

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER provides a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. The company serves customers in over 30 countries across industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks.

At the heart of ROLLER is a team of 300+ energetic, driven, and intelligent professionals working together to build a great and enduring business. The company is fast-growing and aims to become a global success story while fostering a culture of passion and collaboration.

About the role

We are seeking an experienced and driven Partnerships Development Manager to join our team at ROLLER. This is a hybrid role, requiring 2 or more days onsite each week in our Austin office. You will be responsible for nurturing and expanding our partner ecosystem, acting as the main point of contact for our partners, and driving strategic initiatives that strengthen these relationships.

To succeed in this role, you will need a deep understanding of the leisure and attraction industry, as well as our partners' goals, products, and technology. Initially, you will own the strategy and execution for 1–2 partner categories, expanding over time to 3–5 as the ecosystem grows.

Responsibilities

• Lead the strategy and execution for your assigned partner categories.
• Act as the primary point of contact for partners, providing exceptional support and fostering strong, collaborative relationships.
• Screen inbound partner inquiries and assess potential partnership opportunities, involving senior team members when necessary.
• Develop and maintain streamlined processes for partners to access information and support, ensuring a seamless experience.
• Collaborate with referral and integration partners to drive mutual success and growth.
• Support sales initiatives by managing and promoting hardware packages to new and existing customers.
• Develop strategies that enable partner-led sales and maximize revenue potential.
• Maintain accurate, up-to-date partner data in Salesforce to track interactions and progress.
• Use Salesforce data to monitor partner performance and guide strategic decisions.

Requirements

• 3+ years of Go-To-Market (GTM) experience, with at least 1 year focused on partnership development.
• A bachelor's degree in Business, Marketing, or a related field, or equivalent work experience.
• Based in Austin, Texas and open to working 3 days on-site in our Austin Office.
• Solid understanding of technology and hardware; experience in SaaS is a strong plus.
• Proficiency in Salesforce (or similar CRM tools), with strong data management and analysis skills.
• Excellent communication and interpersonal abilities, with a talent for building lasting relationships.
• Strong organizational skills and the ability to manage multiple priorities proactively.
• A collaborative, self-motivated mindset, and the ability to thrive in a fast-paced, evolving environment.

Benefits

• Paid leave for vacation, illness, and observed holidays.
• Engage in our 'Vibe Tribe' – led by team members; contribute to company-wide initiatives, events, social activities, fundraising, and cause-related campaigns.
• Team Member Assistance Program to proactively support your health and wellbeing, including access to coaching, education modules, and weekly webinars.
• 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.
• 401(k) plan with up to a 5% match.
• Fully paid medical insurance.
• Individual learning & development budget plus genuine career growth opportunities.
• On-site amenities including a fully equipped gym, secure bike lockers, and shower facilities.

You will work with a driven, fun, and switched-on team that likes to raise the bar in all they do, on a category-leading product that customers love in a high-growth industry.