Partner Technical Delivery Engineer

About the role

Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network.

Responsibilities

• Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
• Develop comprehensive lab guides with subject-matter experts across all product families.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
• Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
• Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Requirements

• 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
• Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms — Dialpad product knowledge is a plus.
• Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
• Experience building and running lab environments for training or certification programs.
• Excellent project management skills — you can run a multi-city event calendar without dropping a ball.
• Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
• Strong executive presence and communication skills; experience presenting to partner leadership.
• Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

Qualifications

• BS/BA degree in Computer Science, Engineering, or related field.
• Proven ability to deliver high-quality technical training and support.
• Experience with learning management systems (LMS) and certification programs.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Skills

• Hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
• Strong facilitation and teaching skills.
• Experience with lab environments and certification programs.
• Project management and organizational skills.
• Ability to present to partner leadership.
• Travel experience (~50% of the time).

Benefits

Our benefits package includes:

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth

Pay

The target base salary range for this position is $96,400—$122,200 USD.

Schedule

Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.