Partner Technical Delivery Engineer

About the role

Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network.

Responsibilities

• Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
• Develop comprehensive lab guides with subject-matter experts across all product families.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
• Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
• Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Requirements

• 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
• Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms — Dialpad product knowledge is a plus.
• Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
• Experience building and running lab environments for training or certification programs.
• Excellent project management skills — you can run a multi-city event calendar without dropping a ball.
• Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
• Strong executive presence and communication skills; experience presenting to partner leadership.
• Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

Qualifications

• BS/BA degree in Computer Science, Engineering, or related field.
• Proven ability to deliver high-quality technical training and support.
• Experience with learning management systems (LMS) and certification programs.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Skills

• Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
• Experience with learning management systems (LMS) and certification programs.
• Excellent project management skills.
• Strong executive presence and communication skills.
• Willingness to travel ~50+% for in-person events.

Benefits

We offer competitive salary, comprehensive benefits, and real opportunities for growth. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate travel and event planning.