Partner Support Specialist, Corrections

About the Company

Check is rebuilding payroll infrastructure that's still running on decades-old systems. We don’t run payroll ourselves—we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for businesses to launch, grow, and thrive. Our team uses creative problem-solving and grit to simplify the complexity of payroll for thousands of employers across all industries. We value the unique strengths each team member brings to our mission: make paying people simple.

Check is more than just API infrastructure—we’re a springboard for building and scaling payroll businesses. Learn about our origin story and see how it works for our partners.

About the Role

The Partner Support Team resolves payroll and payroll tax discrepancies after they occur. When errors arise—such as incorrect wage recordings, misconfigured employee jurisdictions, benefit or deduction mistakes, or incomplete data from prior providers—the impact can span multiple pay periods, quarters, and tax jurisdictions, often affecting filings that have already been submitted and paid.

As a Corrections Specialist on the Support team, you will own these cases end-to-end: investigating root causes, correcting historical payroll records, determining downstream filing and financial impacts, and communicating outcomes to partners. Your work will drive amended filings, corrected employee forms, and financial adjustments, requiring a high level of accuracy and analytical judgment. This role demands deep payroll tax expertise, strong investigative skills, and precise written communication.

You will collaborate closely with Tax Operations, Payroll Operations, Engineering, Product, Risk, and Revenue teams, building expertise in multi-jurisdiction payroll tax and large-scale systems.

Responsibilities

• Investigate payroll and payroll tax discrepancies to identify root causes and determine the full scope of impact across employees, pay periods, quarters, and jurisdictions.
• Correct historical payroll records, including wages, taxes, benefits, deductions, exemptions, and work locations, and verify the accuracy of the corrected results.
• Determine which previously submitted filings are affected by a correction and identify the required amendments by period, jurisdiction, and form, providing complete and accurate documentation to the filing team.
• Determine when corrected employee and contractor tax forms (e.g., W-2C, 1099 corrections) are required and confirm accuracy before issuance.
• Reconcile tax accounts by balancing calculated, collected, and filed amounts, and identify resulting tax due, refund, or credit.
• Determine the financial impact of each correction and initiate appropriate collections or refunds, partnering with internal teams to ensure completion.
• Assess materiality and filing obligations to determine the appropriate scope of each correction, documenting the supporting rationale.
• Communicate correction outcomes, filing changes, tax impacts, and timelines to partners through clear, accurate, and timely written updates.
• Partner with Tax Operations, Payroll Operations, Engineering, Product, and Risk to resolve complex cases and escalate suspected product defects with full context.
• Manage a high volume of concurrent cases against filing deadlines and service level commitments, prioritizing by risk and impact.
• Identify recurring root causes and recommend process, documentation, automation, and product improvements to reduce correction volume.

Qualifications

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 3–4 years of experience in payroll operations, payroll tax, tax compliance, or a client-facing role supporting a payroll, HR technology, or fintech product.
• Hands-on experience with payroll corrections, account reconciliation, and the amendment process, or comparable experience correcting regulated submissions, including fluency with corrected and amended tax forms.
• Working knowledge of multi-jurisdiction payroll tax, including federal employment taxes, state income tax and unemployment insurance, paid leave and disability programs, annual reconciliations, and local taxes.
• Demonstrated success analyzing data to investigate issues and identify root causes, including advanced spreadsheet proficiency; SQL experience a plus.
• Ability to identify process improvements and implement operational solutions at scale, including the use of AI tooling to automate workflows while validating for accuracy.
• Experience with ticketing and/or case management systems, especially Zendesk.
• Availability to support elevated workloads during quarter-end and year-end filing periods and attend our annual 3-day company offsite each spring.

Travel & Office Policy

The Check team is distributed across the U.S. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout the year. All team members gather in the spring for our annual 3-day company retreat.

For in-office and hybrid employees, our offices are open all week, with meals provided on Tuesdays and Thursdays, along with regular happy hours, game nights, and other in-person events. Remote work requires the ability to perform responsibilities without distraction while maintaining quality, communication, and productivity.