Partner Support Specialist

About the role

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. We’re a high-growth fintech company changing the retirement industry, backed by investors including Marshall Wace, Baillie Gifford, BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

What You Get To Do Every Day

• Provide comprehensive, end-to-end support to our key partners, acting as a relationship manager.
• Employ proactive and reactive measures to ensure a "white glove" experience for our most valued payroll partners.
• Serve as the primary point of contact within Human Interest for all payroll and CPA partners, providing general reactive support and handling escalations.
• Act as a liaison between internal teams to facilitate the development and implementation of solutions, and ensure these resolutions are communicated effectively to partners.
• Develop, propose, and implement solutions tailored to partner needs to increase retention and satisfaction.
• Assist with maintaining and further developing the partner support teams' standard operating procedures documentation.
• Communicate any blockers or potential risks to leadership as soon as they arise to mitigate potential risks to reputation.
• Share wins and ongoing work with leadership to demonstrate impact and help shape future initiatives.

What you bring to the role

• 3+ years of experience working in a Partnership, Sales, and/or business development environment.
• 3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SaaS products.
• Demonstrated capacity to anticipate partner needs, identify challenges proactively, and adapt to a fast-paced, evolving environment, all while sustaining a positive attitude.
• Proactive approach to identifying and resolving potential issues before they escalate.
• Experience in developing and leveraging strategic insights to foster and/or improve business relationships.
• Ability to translate complex business problems into easy-to-understand concepts for external stakeholders.
• Strong written and verbal communication skills using tools such as Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft products.
• Experience facilitating meetings, handling external partner escalations, and conducting proactive service outreach.
• Experience using a CRM platform (preferably Salesforce) to forecast sales and draw insights from service performance metrics.
• Strong understanding of the Human Interest partner process, demands, and needs for continued success.

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges—closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right:

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation

The base salary for this position spans $70,000 – $80,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer is based on your location within the U.S., your relevant job-related skills, and experience. Base salary is one component of the overall total rewards package; additional compensation components such as bonuses, commissions, and equity may be offered depending on the position.

Benefits

• A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
• Top-of-the-line health plans, as well as dental and vision insurance.
• Competitive time off and parental leave.
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness.
• Lyra: Enhanced Mental Health Support for employees and dependents.
• Carrot: Fertility healthcare and family forming benefits.
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt.
• Monthly work-from-home stipend; quarterly lifestyle stipend.
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.