Partner Success Representative

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning.

About The Role

Wiley Assessments is home to some of the most recognized and trusted workplace learning solutions in the world — Everything DiSC® and The Five Behaviors®. Our products reach organizations of all sizes through a network of expert coaches, trainers, and consultants who rely on us as a strategic partner in their business.

Responsibilities

• Serve as a responsive, knowledgeable point of contact for partners, helping them navigate our products, platforms, and processes
• Build familiarity with our partner network and contribute to a team culture of proactive, high-quality support
• Handle inbound support with professionalism and efficiency — resolving issues, answering questions, and connecting partners to the right resources
• Identify trends and opportunities across your interactions and share insights with the broader team
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners and improve their experience

Requirements

• Experience and skills:
  • 2+ years in account management, customer success, business development, or a consultative client-facing role
  • Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement
  • Strong written and verbal communication — you write clearly, listen actively, and can adapt your style to different audiences
  • Comfortable working with technology platforms and willing to learn new tools quickly
  • A track record of solving problems in the moment while keeping the bigger picture in view

Preferred Experience

• In learning & development, coaching, consulting, or organizational development industries
• Familiarity with SaaS or subscription-based business models
• Four-year college degree or equivalent experience

Qualifications

• Comfortable working with technology platforms and willing to learn new tools quickly
• A track record of solving problems in the moment while keeping the bigger picture in view

Skills

• Curiosity to understand the partner's world
• Emotionally intelligent to navigate difficult conversations with composure and care
• Team player who shares credit, raises concerns early, and helps others succeed
• Energized by change and brings stability to the people around you

Benefits

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

Pay

The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting. Roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Schedule

When applying, please attach your resume/CV to be considered.

Salary Range

$49,800.00 USD to $66,333.33 USD