Partner Success Manager III

About the role

Xometry’s digital marketplace connects manufacturers with buyers, and the Partner Success Manager serves as a second line of defense to expedite task completion, reassignment, or escalation, ensuring partners’ success and maintaining capacity utilization. The role involves orchestrating task completion throughout the order/job life cycle, acting as primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining visibility throughout production.

Responsibilities

• Serve as the primary point of contact for the partner community, building trust‑based relationships through proactive and transparent communication regarding project status and potential roadblocks
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated
• Conduct weekly portfolio reviews to document progress and manage risk‑based outreach to evaluate partner fitness and production plans for high‑risk jobs, escalating significant risks as necessary
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through deep knowledge of manufacturing technologies
• Proactively identify and resolve issues, including management of RMA projects and negotiation of financial reclamations resulting from non‑conformance or late deliveries
• Collaborate cross‑functionally with Operations and PD&T teams, ensure adherence to quality management systems and safety policies, and provide peer support to maintain continuous operational success

Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self‑starter with a take‑charge attitude and ability to independently drive project completion
• Excellent organizational skills, demonstrated ability to multitask, understanding of our communication platform’s interface while tenaciously working to meet deadlines
• Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast‑paced and high‑growth environment

Preferred Qualifications

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

Skills

Key skills include supply chain management, customer service, queue management, cross‑software platform expertise, collaboration, organizational understanding, analytical thinking, ERP proficiency, communication platform navigation, quality management systems (ISO 9001), risk assessment, RMA management, financial reclamation negotiation, and stakeholder relationship management.

Benefits

• 401(k) match
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
• Employee Assistance Program (EAP) and other wellbeing resources

Pay

The estimated base salary range for new hires into this role is $76,000‑$99,000 annually, plus an annual bonus depending on job‑related skills, relevant experience, and location.