Partner Success Manager

Main responsibilities

• Effectively manage and grow positive client relationships
• Provide weekly client status updates, capture action items, disseminate info across teams, and effectively manage expectations both internally and externally
• Maintain an in-depth knowledge of client businesses, current KPIs, and historical activity
• Work with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)
• Stay abreast of industry trends and business opportunities
• Proactively learn and understand industry best practices and future work concepts

Requirements

• 3+ years of relevant work experience, preferably in a lead generation agency
• Strong data-driven decision-making skills
• Proficient in analyzing data reports and communicating findings to clients
• Experience working with cross-functional teams
• Proficiency in software tools such as Microsoft Office, Google
• Proven ability to communicate with C - Level Executives and possesses strong presentation skills
• Experience in building and refining internal sales processes
• Excellent negotiation skills
• Strong organizational and time management skills: process-oriented
• Ability to manage budgets and project plans efficiently
• Comfortable with frequent meetings and adept at managing schedules
• Self-motivated and capable of working independently and remotely in a fast-paced, rapidly changing environment
• Excellent oral and written communication skills
• Demonstrated ability to effectively manage multiple client needs against tight deadlines
• Fluent in English
• Capable of building and sustaining trust among clients and colleagues
• Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track

Personal Characteristics

• Smart, articulate, and polished, with excellent problem-solving skills
• Attention to detail and a high level of accuracy are an absolute must
• Ethical with a flexible work attitude
• Humble and craving to learn
• A self-starter, highly organized
• Quick learner and a team player
• Exudes confidence
• A can-do attitude and a desire to progress in their career
• Strong desire to work in a multicultural environment