Partner Solutions Architect (GSI) - AMER West

What You’ll Do

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops;
• Assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations;
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role;
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills;
• Desired hands-on experience in two or more of the following areas: Observability: Datadog, Splunk, AppD, New Relic or Dynatrace, Public Cloud: AWS, Azure, GCP, or Alibaba, Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry, Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go, Config Mgmt: Terraform, Ansible, Puppet, Chef, CI / CD: Jenkins, Gitlab;
• Bonus Points: Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.), Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM), Previous experience with root-cause-analysis, troubleshooting, debugging.