Partner Solutions Architect (GSI) - AMER East

About the role

The Partner Solutions Architect (PSA) is a Datadog expert who works closely with the Director of Partner Solutions Architects and is aligned to the Channels & Alliances business segment. The PSA supports various technical initiatives and activities for partners, ensuring their success and collaborating with both Datadog and Partner resources.

Responsibilities

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices
• Advocate on behalf of Partners' technical concerns (use cases, feature requests, support issues, etc.) with Datadog internal teams and personnel, helping to bring those concerns to resolution
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities
• Collaborate with Datadog's product management, engineering, and technical services teams to help identify and prioritize new features and capabilities
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success

Qualifications

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab

Bonus Points

• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, etc.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging