Partner Relations Customer Service Representative

About the role

To serve as the key link between the Roadrunner organization and its Partner Carriers. This role will be based on site out of our Philadelphia, PA, location.

Responsibilities

• Developing and maintaining strong, mutually beneficial relationships that contribute to Roadrunner’s strategic goals and growth.
• Monitoring and reporting on partner performance.
• Providing administrative support to the assigned Partner Carriers.
• Troubleshooting solutions on problem shipments or issues that arise.
• Onboarding new partners and training them on Partner Portal and daily expectations.
• Working closely with internal teams (operations, linehaul, sales, customer service, OS&D).
• Monitoring and distributing daily, weekly, and monthly reporting to assigned Partner Carriers.
• Monitoring and analyzing various aspects of each Partner's performance including OS&D/CSR, active shipments, admin imaging, CPOV, timely unload of trailer, and data entry compliance.
• Safeguarding Partner Carriers’ compliance with company policies and safety standards.
• Writing and sending written correspondence as needed.
• Performing other duties as assigned.

Requirements

• A high school diploma or equivalent preferred.
• Two years of experience in transportation, customer service experience, analytical experience, strong PC skills (MS-Excel, MS Word, MS Teams, Power Bi), data entry experience, excellent phone manners, accurate with details, and a demonstrated ability to prioritize and handle a variety of tasks in an organized manner.
• Good knowledge of business English, spelling, and punctuation, grammar, and office practices and procedures.
• The ability to read and comprehend simple instructions, write short correspondence and memos, and communicate internally with the entire corporate office and externally with all external contacts.
• Basic personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc., and proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to type at a speed of 35-40 words per minute, file documents, and use a ten-key calculator.
• Ability to add, subtract, multiply, and divide in all units or measures, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to identify internal and external customers' needs and relate information to appropriate personnel quickly and correctly.
• Ability to prioritize tasks and handle multiple tasks and projects simultaneously.

Physical Demands and Work Environment

Sedentary physical activity performing non-strenuous daily activities of an administrative nature. While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, focus with close vision, and talk and hear others in conversations via the phone or in person. The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch or crawl and lift objects up to 10 lbs. Work in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Compensation

The compensation for this role will be $19.00 - $20.00 per hour.

Job Location

Philadelphia, PA

Benefits

• Paid Time Off
• Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)

Additional Requirements

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is growing and looking for a highly motivated Partner Relations Customer Service to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today!

We Run Safe. We Run Smart. We Run Together.