Partner Program Manager - Service Delivery (Central/East)

For our client, we are seeking a Partner Program Manager - Service Delivery (Central/East) to join the team of a leader in the Information Technology space. This role will own the day-to-day management of service delivery partners and help scale a high-quality partner experience across onboarding, training, and ongoing engagement. The position will work closely with senior stakeholders, partner-facing teams, and internal program owners to strengthen delivery standards, alignment, and partner success. It also requires a structured, collaborative operator who can turn feedback into action and bring clarity to ambiguous situations. The ideal candidate will help build a consistent and measurable partner program that supports growth in a fast-moving technology environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $125,000 – $191,000 annually Responsibilities Manage day-to-day relationships with service delivery partners, acting as their primary contact Conduct partner business reviews with senior stakeholders to align on goals and commitments Support partner recruitment using internally sourced leads, guiding firms through onboarding Work with the partner certification team to develop services-focused training content Oversee partner enablement processes, including onboarding and training Define and track partner delivery quality metrics, implementing remediation programs as needed Coordinate with the channel sales program manager for a unified partner experience Qualifications 5+ years of experience in partner programs within B2B SaaS companies or equivalent experience at consulting firms Demonstrated design or operational experience with partner enablement programs Strong program management skills with the ability to manage multiple workstreams Cross-functional collaboration experience, translating feedback into actionable requests Excellent written and verbal communication skills for stakeholder presentations Proven self-starter capable of defining structure in ambiguous situations Team-oriented mindset with a desire to build within a growing organization Benefits Equity options to share in the company's success Up to 100% employer-paid premiums for medical, dental, and vision coverage Comprehensive financial benefits including a 401(k) plan and life insurance Paid parental leave and family-building support Annual stipends for professional and personal development Flexible vacation policy and paid holidays for better work-life balance Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.