Partner Operations Specialist

About the role

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. PTC’s business continues to evolve to deliver product innovation and customer value to the marketplace. Within Revenue Operations, we ensure that Sellers and Partners have the tools, processes, data, and operational support required to execute effectively and scale efficiently.

Responsibilities

• Own and manage the Deal Registration process for the Americas, including review, approval, extension requests, and escalations in alignment with program policies and service-level expectations.
• Triage and resolve partner and internal requests accurately and within defined timelines. Support complex deal scenarios by collaborating with the Commercial Desk and other stakeholders to ensure compliant and timely execution.
• Serve as first-line operational support for partners across deal execution, order submission, and Salesforce-related process or system issues. Diagnose and resolve order and system blockers that delay deal submission or booking, escalating when appropriate.
• Administer deal-related contractual artifacts and guide partners through required operational steps.
• Actively identify process gaps, inefficiencies, and recurring issues affecting partners, Partner Managers, and internal teams. Perform data analysis within Salesforce and related tools to surface trends, data quality issues, and operational insights.
• Proactively maintain and improve the accuracy, completeness, and integrity of opportunity data to support forecasting, reporting, and operational analytics. Develop and recommend process, policy, or system enhancements that reduce friction, improve scalability, and enable self-service where possible.
• Partner with cross-functional teams (Sales Ops, Enablement, IT, Commercial Desk) to implement improvements and support change adoption.

Requirements

Core Skills & Capabilities:

• Strong analytical and problem-solving skills with the ability to identify root causes and propose practical, scalable solutions.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated individual who takes ownership and drives continuous improvement.
• Clear, professional communicator with strong interpersonal and cross-functional collaboration skills.
• Customer- and partner-centric mindset with a strong operational excellence orientation.

Skills

• Experience working in Salesforce, including opportunity data management and reporting.
• Strong proficiency in Microsoft Excel and other Microsoft Office tools; comfortable working with operational data.
• Experience supporting channel or partner ecosystems preferred.
• Familiarity with SaaS or software business models preferred.

Qualifications

• 3+ years of experience in an operations, analytics, or customer-facing support role within a software or SaaS environment; channel experience preferred.
• Bachelor’s degree or equivalent experience.
• Prior experience working with sales teams or supporting revenue-generating processes.

Benefits

This is a high-impact role for someone who enjoys solving problems, working with data, improving processes, and making it easier for partners to succeed. You’ll gain broad exposure across sales operations, partner programs, systems, and analytics while playing a tangible role in improving how partners transact with PTC.

Pay

The anticipated annual salary range for this position is between $70,000 - $80,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.

Schedule

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.