Partner Operations Manager

About the role

As a Partner Operations Manager at Slate, you will lead a team of Regional Partner Operations Specialists who work cross-functionally to support our Vehicle Delivery Partners as they deliver vehicles to our customers. This role supports the onboarding, performance management, and ongoing support of our Delivery Partners. You will be responsible for building a high-performing team that maintains strong, collaborative relationships to drive operational excellence, partner satisfaction, and customer gratification.

Responsibilities

• Be the face of Slate to our Delivery Partners.
• Build and develop a high-performing team of Regional Partner Operations Specialists.
• Act as the main point of contact between our Delivery Partners and Slate’s internal cross-functional teams, assisting with vehicle and delivery issues and driving the decision-making process to improve delivery effectiveness.
• Develop and monitor performance metrics of our Delivery Partners, proactively addressing issues to optimize operations and achieve cost-effective solutions while maintaining high levels of service for our customers.
• Validate and approve our Delivery Partners’ monthly invoices against our internal records of work completed through thorough tracking and analytical review.
• Track monthly actual costs vs. plan and make suggestions for improvements to our planning process and other processes to reduce costs.
• Implement and execute a vehicle and material inventory reporting and cycle counting program with our Delivery Partners intended to maintain extremely high inventory accuracy.
• Assist our Delivery Partners when there are needed repairs to vehicles prior to delivery to customers.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or equivalent is preferred; hands-on experience and a proven track record of success may substitute.
• 5+ years of experience in vehicle delivery and/or automotive distribution, preferably directly working with OEMs or Dealers.
• Proven track record of overseeing a team of Regional Support Specialists.
• Proven track record overseeing relationships with third-party service providers with strong analytical and communication skills.
• Strong problem-solving capabilities with attention to detail.
• Comfortable in start-up environments; ability to roll up your sleeves and build or recommend tools needed for success.
• Proactive, “one company” teammate with a continuous improvement approach, equally comfortable with warehousing practices, material management, business planning, and financial implications.
• Capability to work cross-functionally with external partners and internal teams, building strong relationships that produce positive results.
• Demonstrated ability to effectively represent and promote the Slate brand while building meaningful connections with Delivery Partners and the Slate community.
• Experience with ERP systems and Project Management tools.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Physical Requirements

• Ability to travel up to 50%.
• Ability to lift and carry up to 35 pounds.
• Ability to stand, walk, and perform repetitive tasks for extended periods.

Pay

Annual Base Pay Range: $79,386 to $140,840 USD

Benefits

• Medical, dental, vision, and life insurance
• Disability insurance
• Vacation
• 401k
• Eligibility for equity program and/or discretionary annual incentive program, subject to program rules

Work Authorization Requirement

Applicants must be authorized to work in the United States on a permanent basis. Visa sponsorship is not available at this time.