Partner Operations Coordinator I

Telgian Corporation is seeking a Partner Operations Coordinator I to support vendor dispatch and procurement activities, ensuring adequate vendor coverage and timely completion of customer service requests. This role serves as a key point of contact between Telgian, its vendor partners, and internal departments.

Responsibilities

• Review and dispatch service orders to qualified vendors based on geographic coverage, capabilities, availability, and customer requirements.
• Ensure vendors acknowledge assigned work and can meet customer service expectations and completion timelines.
• Maintain regular communication with vendors regarding scheduling, service expectations, work status, and issue resolution.
• Build and maintain productive relationships with vendor partners.
• Identify vendor coverage gaps and assist in recruiting and onboarding new vendors to support business needs.
• Assist with vendor qualification activities including collection of licensing, insurance, certifications, and other required documentation.
• Negotiate pricing and service terms with vendors to support company objectives.
• Monitor vendor responsiveness, performance, and service quality and communicate concerns to leadership as needed.
• Assist in the preparation, issuance, and tracking of vendor agreements and related documents.
• Maintain accurate vendor records and activity within company systems.
• Coordinate with internal teams to ensure service orders are assigned, completed, and documented properly.
• Research vendor markets and identify opportunities to improve coverage, performance, and pricing.
• Support vendor issue resolution, customer escalations, and operational challenges as assigned.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• One to three years of experience in dispatching, procurement, vendor management, customer service, operations, or related fields preferred.
• Experience working with subcontractors, suppliers, or service providers is preferred.
• Proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, dispatching, or work order management systems preferred.

Skills

• Customer Service
• Vendor Relationship Management
• Negotiation
• Communication
• Organization and Time Management
• Problem Solving
• Attention to Detail
• Adaptability
• Teamwork
• Accountability

Physical Demands and Work Environment

Primarily office-based environment. Continually required to sit, use a computer, and communicate via telephone and email. Occasionally required to stand, walk, bend, or lift up to 15 pounds. Moderate office environment.