Partner Manager

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. From credit card swipes to mobile payments and ATM withdrawals, we move money and information in a way that moves the world.

About the role

As a Partner Manager in the GSP team, you will act as the focal point in the service relationship for our largest GSP and their Credit Unions and Financial Institutions. You will manage a very large and strategically important key account, providing support on day-to-day operations and client initiatives.

Responsibilities

• Serve as one of the primary Partner managers and trusted advisor for assigned GSP partners, credit unions, and financial institutions
• Act as the client advocate supporting day-to-day operational activities and strategic client initiatives
• Manage client billing activities, including invoice review, billing accuracy validation, fee reconciliation, and resolution of billing discrepancies
• Partner with Finance teams to ensure timely and accurate invoicing, approve applicable billing adjustments, credits and write-offs, and communicate billing impacts to clients
• Monitor revenue-impacting activities and ensure contracted pricing, services, and fees are accurately reflected on client invoices
• Coordinate with internal stakeholders to investigate and resolve invoice disputes, billing questions, and payment-related concerns
• Support periodic business reviews by providing billing, pricing, and service utilization insights to clients and leadership

Requirements

• 4-year college degree or equivalent work experience
• Strong written and verbal communication skills with the ability to work with and communicate at all levels of the organization
• Must be a listener, a presenter, and a people person
• Ability to work in a fast-paced environment, multi-task, and have strong organizational skills
• Must be able to manage multiple clients concurrently and act urgently to meet deadlines
• Strong collaboration skills to work effectively with teams to get the job done
• Required to work outside of standard business hours, including on-call rotation for incident management
• Valid and unrestricted U.S. work authorization (individuals with temporary visas or requiring sponsorship will not be considered)

Skills

• Experience in the payments processing or financial services industry
• Previous role(s) in Account Management, Partner Management, Billing, Finance, Operations, or Client Relationship Management

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.