Partner Integration Associate
About the role
Join a team that helps partners connect to athenahealth’s platform through clear, scalable, and well-scoped integration work. This role is based in Belfast, ME/ Boston, MA / Remote-US as a hybrid role. The role reports to the Manager, Partner Integrations.
Team Summary
We are seeking a Partner Integration Associate to join the Marketplace team within the Corporate Strategy & Development division. In this role, you will support athenahealth’s partner ecosystem by providing interoperability consulting and scoping services for prospective and existing athenahealth partners. You will help partners adopt athenahealth-recommended integration approaches, understand platform capabilities, and implement scalable solutions that support our athenaOne customer base. You will collaborate with a wide range of external stakeholders—from technical teams to executive leadership—and work cross-functionally with Partner Success Management, Partner Operations, Product, and Engineering to resolve partner challenges and inform product direction.
Essential Job Responsibilities
- Cook up partner integration workstreams from scoping through implementation support, ensuring timelines, deliverables, and dependencies are documented and tracked.
- Support technical discovery sessions with partners to gather requirements, clarify use cases, and translate needs into actionable integration plans.
- Partner with internal stakeholders across Product, Engineering, Partner Success Management, and Partner Operations to resolve integration issues and keep work aligned.
- Prepare clear written materials, including technical summaries, meeting notes, and partner-facing correspondence.
- Assess partner integration approaches against athenahealth platform capabilities and recommend paths that support scalability and maintainability.
- Facilitate issue resolution by identifying risks, escalating blockers, and helping coordinate follow-up actions across teams.
- Analyze integration requests, implementation impacts, and project status to support decision-making and prioritization.
- Apply AI-enabled tools and practices to improve task organization, drafting, research, and workflow efficiency, while using human judgment to review outputs for accuracy, context, and appropriateness.
- Contribute to process improvements by identifying opportunities to streamline coordination, documentation, and partner support activities.
- Maintain accurate records of partner interactions, project progress, and key decisions in accordance with team standards.
Additional Job Responsibilities
- Aid in presentation materials and other support content for internal and external meetings.
- Participate in team discussions related to operational improvements, partner trends, and integration best practices.
- Help update internal process documentation and reference materials as workflows evolve.
- Support planning activities for partner onboarding, implementation readiness, and follow-up reviews.
- Track recurring themes or issues across partner engagements and share observations with the team.
- Contribute to special projects and ad hoc initiatives within the Partner Integrations team.
- Cook up meeting logistics, agendas, and follow-up items as needed.
- Support evaluation of partner requests by gathering relevant background information and routing items to the appropriate stakeholders.
Expected Education & Experience
- Bachelor’s degree in Business, Health Informatics, Information Systems, Computer Science, or a related field, or equivalent practical experience.
- 2+ years of experience in technical project management with cross-functional scope.
- 2+ years of experience in healthcare IT, interoperability, or a related field.
- Strong communication and technical writing skills, with demonstrated ability to explain technical information clearly.
- Familiarity with RESTful APIs and/or HL7 standards.
- Knowledge of Agile methods and Lean or continuous improvement practices is a plus.
- Experience working with internal and external stakeholders to coordinate technical projects or implementations.
- Experience supporting structured documentation, planning, and issue tracking in a professional environment.
- Willingness to travel as needed.
Expected Compensation
$51,000 - $87,000
About Athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
About Athenahealth
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.
About Athenahealth
Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
About Athenahealth
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.