Partner Experience Director

Overview

Stand Together is a philanthropic community that supports changemakers in addressing significant societal issues. The Partner Experience Director will lead the strategy, standards, and team for exceptional, personalized experiences for Stand Together's partners.

About the role

The Partner Experience Director will orchestrate relationships rather than handle logistics, focusing on building trust and designing experiences that enhance long-term partnerships.

Responsibilities

• Lead the Partner Experience function and develop a high-performing team capable of delivering consistent, personalized support at scale
• Design and oversee the partner experience across events and year-round engagement, including agendas, seating, room composition, briefings, principal preparation, and follow-up
• Build trusted relationships with partners and their Executive Assistants, Chiefs of Staff, security leads, and other key members of their professional teams
• Anticipate individual needs, preferences, sensitivities, and potential challenges, then translate that insight into thoughtful experiences and timely solutions
• Read the room in real time, identify valuable connections, and create environments where partners can build meaningful relationships and advance shared priorities
• Cope with changes and complex needs, maintain discretion, composure, and attention to detail, and coordinate across internal teams and external stakeholders
• Create durable systems, documentation, and data practices so critical partner knowledge is accurate, accessible, and not dependent on any one individual
• Define standards and meaningful measures for partner experience, use feedback and results to improve each engagement cycle, and provide clear recommendations to senior leaders

Requirements

• 10+ years of experience serving high-profile principals, members, guests, or clients in complex, high-touch environments
• Experience leading and developing a team, setting a clear standard of excellence, and influencing work across teams without direct authority
• Demonstrated ability to manage high-level stakeholders and build trust with accomplished leaders and the professional teams around them
• Exceptional attention to detail, judgment, discretion, and emotional intelligence, with a strong instinct for anticipating needs before they are expressed
• Strong systems thinking and the ability to turn relationship knowledge and ad hoc practices into clear, scalable processes, data, and tools
• Polished written and verbal communication skills, with the confidence to represent Stand Together in high-stakes settings
• A community-minded approach and the ability to consider both the individual partner experience and the composition and dynamics of the broader room
• Flexibility to support events, changing schedules, and occasional urgent partner needs. Regular in-office presence is strongly preferred
• Enthusiasm to contribute to Stand Together’s vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions transformation and innovation, entrepreneurialism, humility, and respect

Qualifications

• Experience in private aviation, luxury hospitality, invitation-only or private member clubs, professional sports, political campaigns or advance, family offices, or another high-touch service environment
• Experience as an Executive Assistant or Chief of Staff supporting a high-net-worth individual, principal, or executive
• Experience using CRM, event, or guest-management systems to capture partner intelligence, coordinate execution, and improve service quality
• A track record of building a new capability, team, or operating model in an evolving environment

Skills

• Exceptional judgment, discretion, emotional intelligence, and the ability to anticipate needs in complex, high-stakes environments
• Systems thinking and the ability to turn relationship knowledge and ad hoc practices into clear, scalable processes, data, and tools
• Polished written and verbal communication skills, with the confidence to represent Stand Together in high-stakes settings
• Flexibility to support events, changing schedules, and occasional urgent partner needs
• Community-minded approach and the ability to consider both the individual partner experience and the composition and dynamics of the broader room

Benefits

Competitive benefits include a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace. The role may also be eligible for additional bonus compensation designed to align total compensation with an employee’s overall contribution to the organization.

Pay

The anticipated base salary range is $170,000–$225,000 per year. This role may also be eligible for additional bonus compensation designed to align total compensation with an employee’s overall contribution to the organization.

Schedule

Our culture is deeply rooted in Principle Based Management (PBM), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM empowers employees to be entrepreneurial, to innovate, and to continually drive transformation. We believe diversity fuels creativity, broadens knowledge, and helps drive success. That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.