Partner Engagement Specialist, TRANSCOM

About the role

As a Partner Engagement Specialist, you'll work directly with TRANSCOM to ensure successful adoption and sustained value delivery of Onebrief. Your primary mission is to help military staffs adopt Onebrief and meaningfully improve how they plan, coordinate, and communicate. Your work focuses on the echelons where planning is most hands-on and fast-moving.

Responsibilities

• Customer Onboarding & Adoption: Execute onboarding engagements under the guidance of senior team members. Support internal and customer-facing kickoffs to understand use cases, pain points, and technical requirements. Build strong relationships with users and mid-level stakeholders, helping make Onebrief indispensable for the commander and staff. Adapt standard playbooks to real-world conditions and contribute to expanding product usage across staff workflows through training and engagement strategies.
• Sustained Customer Support: Serve as a reliable "go to person" during exercises and day-to-day operations. Provide face-to-face and remote support, troubleshooting issues and ensuring smooth operations. Respond to incidents by coordinating with customers and our product engineering team.
• Product Feedback & Continuous Improvement: Gather and communicate product feedback from users to the product team. Clearly communicate user needs and maintain high product proficiency. Use your observations to recommend product improvements and excite customers about each enhancement.
• Account Health & Growth: Develop an understanding of customer dynamics to support retention, renewals, and growth opportunities.

Qualifications

• Proven experience working closely with military headquarters at the tactical, operational, and strategic levels, or comparable government settings.
• Exposure to staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and/or software deployment in sensitive or constrained environments is strongly preferred.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers, product engineering teams, and infrastructure teams.
• The technical skills to master our application, troubleshoot common issues and liaise with customers on most technical matters.
• Demonstrated ability to operate independently in ambiguous environments and large government organizations, making sound decisions without constant oversight.
• Most importantly, you are a true Onebriefer: Obsessed with creating value for real users, ambitious, scrappy, and a creative problem-solver, learning quickly, working iteratively, and naturally seeking collaboration, approaching your work with integrity, intellectual honesty, and a low ego, communicating frankly, clearly, and succinctly, thriving as a self-starter, embracing autonomy and ambiguity.