Partner Engagement Operations Manager

About the Opportunity

Ministry HR Group is proud to partner with a Christ‑centered, international medical ministry in their search for a Partner Engagement Operations Manager. This organization equips and supports healthcare programs in developing countries, combining quality healthcare with a commitment to advancing its mission and community reach. The position is remote.

Responsibilities

• Oversee donor services and gift administration, including processing, receipting, and acknowledgment activities for all gifts received through headquarters.
• Manage donor acknowledgment workflows in coordination with the Stewardship and Foundations director, and coordinate donor welcome series communications.
• Monitor donor service inquiries and ensure timely, professional responses to donor requests and questions.
• Maintain accurate and consistent donor data within Salesforce, including imports, updates, segmentation, and portfolio assignments.
• Build and maintain reports, dashboards, campaign tracking, and performance metrics; provide timely data and donor insights to support fundraising and stewardship strategy.
• Develop and document processes to improve data quality, efficiency, and operational effectiveness.
• Serve as primary resource for Salesforce reporting, dashboards, workflows, and user needs; partner with internal stakeholders and vendors to improve system functionality.
• Monitor and maintain data quality, implementing corrections as needed; support system enhancements and advancement technology initiatives.
• Coordinate donor acknowledgment and recognition with Stewardship and Foundation Relations; support campaigns and engagement initiatives through data and operational coordination.
• Prepare donor lists, segmentation reports, and campaign materials; ensure accurate tracking of donor interactions and communications.
• Support staff with donor data, reporting, and system usage; assist with meeting preparation, campaign tracking, and advancement planning.
• Support donor events, engagement initiatives, and special projects as needed; identify opportunities to improve systems, processes, reporting, and donor experience.

Minimum Qualifications

• Bachelor’s degree in Nonprofit Management, Business Administration, Information Systems, Data Analytics, or a related field (preferred).
• Experience supporting fundraising, donor stewardship, gift processing, and advancement operations within a nonprofit organization.
• Experience administering Salesforce or comparable donor management systems.
• Strong CRM/database management and reporting skills (e.g., Salesforce, Raiser’s Edge, Bloomerang).
• Exceptional attention to detail with a commitment to data accuracy and integrity.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills with a donor‑centered service mindset.
• Ability to identify process improvements and support scalable systems and workflows (e.g., Monday.com).
• Active participation in a local church consistent with the organization’s Statement of Faith.
• Demonstrated commitment to the mission and values of the organization.
• Enthusiasm for contributing to the organization’s impact and growth.
• Ability to thrive in a dynamic, fast‑paced environment.