Partner Engagement Manager, U.S. Central Command

About the role

Own the entire customer relationship, from users up to Generals. Rapidly expand product usage until 100% of workflows are in Onebrief. Communicate user needs to the product team, maintain high product proficiency, and excite the customer about each product improvement. Enable our expansion to Allies and Partners.

Responsibilities

• Rapidly expand product usage until 100% of workflows are in Onebrief.
• Communicate user needs to the product team.
• Maintain a high product proficiency, and excite the customer about each product improvement.
• Enable our expansion to Allies and Partners.
• Lead or support exercises.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• Respond to incidents (product is unavailable, broken, or not delighting the customer), coordinating with the customer and our product engineering team.

Requirements

• Top Secret clearance with eligibility for SCI.
• Onsite in Tampa, FL with travel to Saudi Arabia.

Qualifications

• Proven experience working closely with military headquarters at the tactical, operational, and strategic levels, or comparable government settings.
• Exposure to staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Experience navigating large government organizations, solving bureaucratic challenges, and delivering successful outcomes.

Skills

Must be able to become a power user of our product and talk engineering with the customer.

Benefits

N/A

Pay

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Schedule

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Benefits

N/A