Partner Engagement Manager, SPACECOM

About the role

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. We help teams operate with greater clarity, coordination, and adaptability in situations where decisions carry real-world consequences.

Responsibilities

• Own the entire customer relationship, from users up to Generals to Admirals.
• Rapidly expand product usage until 100% of workflows are in Onebrief.
• Clearly communicate user needs to the product team.
• Maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Lead or support exercises.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• Respond to incidents (product is unavailable, broken, or not delighting the customer), coordinating with the customer and our product engineering team.

Requirements

• Top Secret clearance with eligibility for SCI
• In person in Colorado Springs, CO

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Exposure to staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Experience navigating large government organizations, solving bureaucratic challenges, and delivering successful outcomes.

Skills

• Technical adeptness to become a power user of our product and talk engineering with the customer.

Benefits

• Flexible work arrangements
• Competitive salary
• Health insurance
• Retirement benefits

Pay

Salary range: $150,000 - $200,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM