Partner Education Lead

About the role

The Partner Education Lead will own the full end-to-end clinician training machine at Abridge, from content strategy and production to LMS administration and partner-facing delivery. This role is highly strategic and collaborative, requiring a passion for user experience, education design, and operational excellence.

Responsibilities

• Own and lead the clinician onboarding and end user training programs across all implementations.
• Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date.
• Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.
• Triage and respond to incoming training requests from the broader team, ensuring PX has the assets they need when they need them.
• Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.
• Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release.
• Content Creation and Management: Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve).
• Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.
• Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.
• LMS Administration: Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting.
• Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration.
• Build materials and tooling that scale, reducing burden on partner-facing teams over time.
• Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale.
• Continuous Improvement: Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly.
• Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention.

Requirements

• 4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical education.
• Demonstrated experience owning end-to-end content production across live, recorded, and self-serve formats.
• Experience implementing or administering an LMS (learning management system).
• Strong project management instincts — you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anything.
• High craft standard for content quality, brand consistency, and clinician-appropriate communication.
• Comfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholders.
• Strong communication skills and the ability to build trust with both internal teams and partner organizations.

Qualifications

• Familiarity with Epic.
• Experience with tools like Tight Studio, Loom, or Pitch for video and deck production.
• Background working in or alongside a Partner Experience or Customer Success org.

Skills

• Passion for user experience, education design, and operational excellence.
• Ability to deliver consistent and effective training programs tailored to the clinician journey.
• Experience with content creation and management across various formats.
• Strong project management and organizational skills.
• Excellent communication and collaboration abilities.

Benefits

At Abridge, we offer:

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full-time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.

Pay

$140,000 - $177,000

Schedule

Full-time, Monday-Friday, 9am-6pm CST