Partner Education Lead

About the role

The Partner Education Lead will own the full end-to-end clinician training machine at Abridge, from content strategy and production to LMS administration and partner-facing delivery. This role is highly strategic and collaborative, requiring a passion for user experience, education design, and operational excellence.

Responsibilities

• Own and lead the clinician onboarding and end user training programs across all implementations.
• Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date.
• Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.
• Triage and respond to incoming training requests from the broader team, ensuring PX has the assets they need when they need them.
• Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.
• Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release.
• Content Creation and Management: Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve).
• Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.
• Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.
• LMS Administration: Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting.
• Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration.
• Build materials and tooling that scale, reducing burden on partner-facing teams over time.
• Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale.
• Continuous Improvement: Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly.
• Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention.

Requirements

• 4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical education.
• Demonstrated experience owning end-to-end content production across live, recorded, and self-serve formats.
• Experience implementing or administering an LMS (learning management system).
• Strong project management instincts — you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anything.
• High craft standard for content quality, brand consistency, and clinician-appropriate communication.
• Comfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholders.
• Strong communication skills and the ability to build trust with both internal teams and partner organizations.

Bonus Points

• Familiarity with Epic.
• Experience with tools like Tight Studio, Loom, or Pitch for video and deck production.
• Background working in or alongside a Partner Experience or Customer Success org.

What You’ll Bring

• Passion for user experience, education design, and operational excellence.
• Ability to deliver consistent and effective training programs tailored to the clinician journey.
• Experience with content creation and management across multiple formats.
• Strong project management and organizational skills.
• High-quality content creation and maintenance standards.
• Collaboration and cross-functional teamwork skills.
• Effective communication and relationship-building abilities.
• Experience with LMS administration and partner-facing delivery.
• Ability to iterate on training models based on feedback and outcomes.

Benefits

• Generous Time Off
• Comprehensive Health Plans
• Generous HSA Contribution
• Paid Parental Leave
• Family Forming Benefits
• 401(k) Matching
• Personal Device Allowance
• Pre-tax Benefits
• Lifestyle Wallet
• Mental Health Support
• Sabbatical Leave
• Competitive Compensation and Equity Grants

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.