Partner Director

About the role

Own customer-facing technical execution from silicon evaluation through deployment, accelerating customer time-to-value and production readiness for Arm-based server platforms.

Responsibilities

• Act as the primary technical interface for customers evaluating and deploying server-class Arm silicon.
• Lead product evaluation lifecycle: goal-setting, pre-delivery checks, Day-0 acceptance, execution, remote support, post-eval closeout.
• Run bring-up and debug across board, firmware, kernel/OS, and workload layers.
• Drive Day-0 readiness and acceptance gates (BMC, console, firmware baseline, boot path, diagnostics).
• Triage customer issues, define severity, collect evidence, and handle partner concerns by involving L2 and L3 Engineering teams.
• Support workload enablement and tuning for cloud-native, AI, and enterprise workloads.
• Review customer build artifacts (architecture assumptions, platform integration, bring-up plans).
• Deliver training and enablement for customer engineering teams and partner operators.
• Translate field feedback into product/roadmap improvements and support content.

Requirements

• 8+ years in FAE, systems engineering, silicon applications engineering, or customer engineering roles.
• Direct hands-on experience with companies building and delivering servers and network infrastructure.
• Strong server platform expertise: CPU/memory hierarchy, PCIe, CXL awareness, NUMA fundamentals, firmware/OS bring-up.
• Linux systems troubleshooting and performance analysis in data center environments.
• Proven experience supporting customers from pre-sales evaluation through post-silicon deployment.
• Strong customer communication skills with ability to explain technical tradeoffs to both engineers and executives.
• BS in EE/CE/CS with equivalent experience considered (MS or equivalent experience preferred).

Preferred Experience

• Experience with large-scale data center networking and server integration (rack/cluster-level).
• Familiarity with board bring-up workflows, diagnostics, and lab instrumentation.
• Prior support of Tier-1 hyperscaler or top enterprise infrastructure programs.
• Multi-region collaboration experience with teams in US, Europe, China, and Japan.

Benefits

Not specified.

Schedule

Not specified.

Pay

$262,700-$355,400 per year.

Additional Information

Please note this role does not meet the eligibility requirements for sponsorship, and therefore the successful candidate must have the right to work in the US without relying on sponsorship by Arm.

Equal Opportunities

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hybrid Working

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.