Participant Services Representative

About the role

At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department, you are the front line! You will take calls from customers who have questions about retirement and healthcare benefits.

Responsibilities

• Assist walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Who you are

• Organized: Able to juggle and prioritize workloads; have strong analytical skills
• Communicator: Strong verbally and in writing including interpersonal skills
• Service Minded: Passionate about customer service—delivering it like you expect to receive it
• Detailed: Attentive to detail with excellent problem-solving skills
• Technically Savvy: Proficient with technology; intermediate level with Excel and Word
• Bilingual: Fluent in Spanish (highly preferred)

Who we are

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

Pay

• Union scale wages, raises every 6 months, starting at $20.58/hr up to $27.21/hr

Benefits

• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance