Participant Service & Research Associate

About the role

The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) is a defined benefit multi-employer pension plan for members of the American Federation of Musicians. The role involves analyzing and compiling reference materials to certify a musician’s covered earnings and contributions, resolving data inconsistencies, and supporting accurate pension calculations.

Responsibilities

• Produce statements of wages or ad-hoc reports to determine accurate pension amounts.
• Develop competency with internal database functions (proprietary programs), Microfilm and Microfiche reader equipment, and the EDRS system to obtain exact reported earnings and contributions.
• Assist in various research projects.
• Identify and analyze data that requires correction.
• Answer incoming telephone calls and respond to participant benefit inquiries.
• Contact the Canadian office for records.

Requirements

• High School Diploma required; Associate’s or Bachelor’s Degree preferred.
• 1 to 2 years of working experience supporting an executive or departmental leader.
• Detail-oriented while also able to multi-task.
• Exceptional customer service skills.
• Ability to manage and retain sensitive and confidential information.
• Proficiency in Office 365, PDF applications/Adobe, and conference call/video conferencing applications (Teams).
• Ability to exercise sound judgment and make decisions consistent with essential job functions.
• Excellent written and verbal communication skills.

Pay

The pay range for this role is $40,000 – $50,000 USD per year.