Part TimeTeller

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g. cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skill Set

The position requires a high school diploma or equivalent (GED) and at least 6 months of customer service experience, including data entry and/or cash handling experience. Proven verbal and interpersonal skills are also required. The position demands a well-organized approach, strong time management, and prioritization skills. Proficiency with internet user-level technology is preferred.

Qualifications

The ideal candidate should be bilingual based on branch needs. The position requires the ability to stand for long periods of time, prolonged use of hands and fingers, lift light to heavy objects weighing 5lbs – 30lbs, read fine print, and interact with customers in an open face-to-face work environment.

Benefits

M&T Bank offers a competitive compensation package. The pay range for this position is $18.00 - $26.21 per hour (USD). The successful candidate's specific compensation will depend on their unique qualifications, experience, and performance.

Pay

The pay range for this position is $18.00 - $26.21 per hour (USD).

Schedule

Not specified.