Part-Time Will Call Counter Flex

Responsibilities

• Warehouse material handling functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, and cycle counts.
• On the counter, this position provides prompt and courteous service to customers that includes sales, merchandising, order processing, pricing, product research, and promotional activities.
• Showroom stocking, organization, and cleaning are required on an as-needed basis.
• Serves customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders.
• Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product.
• Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
• Fills customer orders by picking products using RF scanner, ensuring accuracy by scanning barcodes, and packing products into cartons or pallets.
• Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
• Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s.
• Answers incoming customer telephone calls and provides all aspects of customer service such as providing quotes, taking sales orders, researching products/services, and answering general information questions.
• Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves.
• Balances individual daily sales transactions to payments received according to company’s cash handling policy.
• Identifies damaged inventory and bring this to the attention of store leadership for mark-down and quick sale.
• Maintains a neat, clean, and professional personal appearance.
• Attends training seminars on products and services in order to acquire more product knowledge.

Qualifications

• High school diploma or general education degree (GED); 1+ years of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience.
• Experience operating forklift and other warehouse equipment safely and competently.
• Preferred: Experience with a picker, RF scanner, and inventory management systems.
• Knowledge of HVAC wholesale industry, principles, and practices.
• Previous experience with OSHA and safety regulations and procedures.
• Forklift certification required, or willingness to obtain on the job.