Part-Time Will Call Counter Flex

About the role

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, offers a Part-Time Will Call/Counter Flex position that flexes between material handler and counter sales responsibilities. This role is key to providing contractors with world-class products, technical expertise, and quality service through our network of over 470 distributor branches and 6 distribution centers.

Responsibilities

• Service customers’ needs at the Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders.
• Receive product into the warehouse; inspect freight for damage, verify quantity ordered, and check shipments against packing lists using an RF scanner.
• Replenish stock, including re-stocking picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
• Fill customer orders by picking products using an RF scanner, ensuring accuracy by scanning barcodes, and packing products into cartons or pallets.
• Handle customer warranty claims and credit returns by completing all appropriate documentation and processing claims in accordance with standard operating procedures (SOPs).
• Enter sales orders into the Sales Order Entry System and process credit card or cash payments according to SOPs.
• Answer incoming customer telephone calls, providing quotes, taking sales orders, researching products/services, and answering general information questions.
• Maintain min/max flow of product in the showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves.
• Balance individual daily sales transactions to payments received according to the company’s cash handling policy.
• Identify damaged inventory and bring it to the attention of store leadership for mark-down and quick sale.
• Maintain a neat, clean, and professional personal appearance.
• Attend training seminars on products and services to acquire more product knowledge.
• Perform all other duties as assigned, adhering to company values and offering services wherever necessary to ensure success.

Requirements

• High school diploma or general education degree (GED); 1+ years of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience.
• Experience operating a forklift and other warehouse equipment safely and competently.
• Forklift certification required, or willingness to obtain on the job.
• Basic computer skills, including knowledge of inventory management systems and office software (e.g., email programs, Internet browsers).
• Ability to read, add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Skill in operating power equipment, including forklift, pallet jack, and cherry picker.
• Ability to lift, push, pull, and maneuver large/heavy products or equipment (up to 50 pounds, with mechanical or team assistance for heavier items).
• Familiarity with warehouse or distribution center management systems and order picking processes.
• Strong customer service skills; ability to demonstrate tact and diplomacy in dealing with others and maintain relationships.
• Excellent verbal and written communication skills in English (multilingual skills are valued but not required).
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

Preferred Qualifications

• Experience with a picker, RF scanner, and inventory management systems.
• Knowledge of the HVAC wholesale industry, principles, and practices.
• Previous experience with OSHA and safety regulations and procedures.

Physical Demands

• Regularly required to sit, stand, and walk on a concrete floor for much of the workday.
• Frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently required to lift and carry and/or move up to 50 pounds; heavier items require mechanical assistance or team support.
• For driving duties (if applicable), required to sit for long periods and may experience bouncing and vibration.
• Frequently required to talk or hear.
• Special vision requirements include near vision, distance vision, peripheral vision, and color vision.

Company Values

• Safety: Always prioritize safety, both at work and at home, ensuring those around you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team: Collaborate with others, focus on common goals, and leverage team strengths.
• Own It: Take initiative, act with urgency and pride, do things right the first time, and act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefits

• Competitive wage.
• Health and wellness benefits including medical, dental, and vision coverage, with options for supplemental care.
• Competitive Paid Time Off (PTO).
• Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting.
• Paid holidays (7.5 holidays per year).
• Paid Parental Bonding Time.
• Employer-subsidized medical, dental, and vision plans.
• Employer-paid life insurance and short-term disability.
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
• 24/7 access to virtual care/telehealth options.
• Health Savings Account (HSA) with employer contribution; Flexible Spending Accounts (FSA).
• Wellbeing program with opportunity to earn reduced medical costs.
• Employee Assistance Program (EAP) for you and your family.
• Tuition reimbursement.
• Employee referral bonus program.
• Employee service milestone recognition program.