Part Time Weekend Customer Support Representative

About the Role

DH Pace Company, Inc. is growing and aspires to hire Part Time Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. We will consider both part-time and full-time employees.

Responsibilities

• Schedule and create accurate and complete service tickets for residential and commercial customers
• Promote all products and services, quoting accurate pricing when appropriate
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
• Conduct outbound calls for customer follow-ups as needed
• Coordinate with Dispatch teams to prioritize and fulfill customer requests
• Update and maintain accurate records of customer interactions in the ERP system
• Meet personal/team critical Key Performance Indicators (KPI's)
• Follow communication procedures, guidelines, and policies
• Continuously seek opportunities to improve the customer experience and streamline processes
• Ability to work overtime as required OR ability to work additional hours as required
• Other duties as assigned

Schedule

In office position. Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours.

Qualifications

• High school diploma or equivalent with previous experience in customer service or related field
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite and CRM software
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews