Part-time Veterinary Receptionist (Care Coordinator) - Sound Equine Veterinary Hospital

Description

PetVet Care Centers' Sound Equine Veterinary Hospital is currently seeking a Part-time Veterinary Receptionist (Care Coordinator) to join their team!

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

We offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• A high school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Front office experience is a must
• Experience in multi-phone line systems
• Knowledge of clerical procedures and ability to organize files and records
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
• Applicants must be 18 years of age or older to be considered for this position

Preferred Skills (Nice to Have)

• Experience in a veterinary setting preferred
• Experience with accounts receivable and billing

Schedule

Part-time, 2-3 days a week and PTO coverage

Benefits

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

We are Western Puget Sound’s only full-service equine hospital. We welcome patients from sport horses to backyard donkeys and farm animals, and over the years have developed a reputation for quality, professional care with a compassionate touch.

About the Role

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Skills

Experience in a veterinary setting preferred

Pay

N/A

Schedule

Part-time, 2-3 days a week and PTO coverage