Part-Time Veterinary Client Services Representative

About the role

Flatt Veterinary Clinic in Cookeville, TN is seeking a friendly, dependable, and compassionate Part-Time Client Service Representative (CSR). The CSR is often the first and last point of contact for clients and their pets, playing a key role in creating a positive experience. The position involves welcoming clients, managing appointments, handling payments, maintaining records, and supporting the veterinary team.

Responsibilities

• Welcome clients and their pets with a warm, friendly, and professional attitude.
• Provide exceptional customer service in person and over the phone.
• Answer incoming calls, respond to client questions, and direct calls to the appropriate team member.
• Schedule, confirm, reschedule, and cancel veterinary appointments.
• Check clients and patients in and out of the clinic accurately and efficiently.
• Collect payments and accurately process cash, credit card, and other forms of payment.
• Explain invoices, payment options, and available services to clients.
• Maintain accurate client and patient information in the veterinary practice management system.
• Prepare and maintain medical records and other necessary documentation.
• Communicate effectively with veterinarians, veterinary technicians, assistants, and other members of the hospital team.
• Help coordinate client flow and minimize wait times.
• Keep the reception area clean, organized, and welcoming.
• Communicate updates to clients and help address concerns professionally.
• Maintain confidentiality and handle sensitive client and patient information appropriately.
• Provide compassionate support to clients during difficult or emotional situations.
• Assist with general administrative and front-desk duties as needed.
• Work as part of a collaborative veterinary team to provide an exceptional client and patient experience.

Requirements

• Friendly and approachable with a genuine desire to help people.
• Dependable and responsible, follows through on commitments.
• Compassionate toward both pets and their families.
• Detail-oriented and able to maintain accuracy while multitasking.
• Comfortable in a fast‑paced environment where priorities can change.
• Strong communicator who can interact professionally with clients and coworkers.
• Team player who enjoys working collaboratively.
• Comfortable with computers and learning veterinary practice management software.
• Able to remain calm and professional when working with upset, worried, or emotional clients.
• Willing to learn and contribute wherever needed to support the clinic.
• Flexible and willing to provide additional coverage for vacations, illness, and seasonal staffing needs.

Preferred Experience

• Previous experience in a veterinary hospital or animal clinic.
• Veterinary receptionist or client service role.
• Medical or dental office experience.
• Healthcare customer service.
• Hospitality or retail customer service.
• Appointment scheduling or front‑desk administration.
• Veterinary experience is preferred but not required for the right candidate.

Pay

$14.00 – $17.00 per hour, depending on experience.

Schedule

• Part‑time position with a consistent weekday and Saturday schedule.
• Work two full weekdays per week.
• Work a minimum of two Saturdays per month.
• Every Saturday from May through September is required.
• Additional hours may be available and are required periodically to provide coverage for employee vacations, illness, or other staffing needs.
• Seasonal flexibility and willingness to pick up additional shifts is strongly preferred.