Part-Time Universal Banker 1

Position Summary

Universal Banker I is an entry level position focusing on customer service, processing transactions, and assisting customers with their retail banking needs.

Duties and Responsibilities

• Provides excellent customer service by processing customer transactions; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
• Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
• Opens and closes deposit accounts and services with accuracy and in accordance to bank policies and applicable regulations; acts as a backup to the head teller by assisting with overrides and coaching new tellers.
• Cross-sells bank’s products and services by using insights gained about the customer’s needs; provides investment, mortgage, business banking referrals; follows up on referral opportunities.
• Affords assistance in performing back office duties which includes completing branch reports, balancing the ATMs, processing night/mail deposits, and filing.
• Affords assistance in shared Customer Relationship responsibilities.
• Stays current and complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.

Qualifications and Skills

• 0 - 2 years of experience in financial service or banking is required along with strong understanding of banking laws, regulations and guidelines is required.
• Customer service experience is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch experience is preferred.
• High School Diploma or equivalent is required.

Necessary Competencies

• Accountability
• Change Champion
• Coachability
• Communication
• Detail Orientation
• Organizational Savvy
• Process Oriented
• Service Orientation

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in an office setting, able to work days and hours branch offices are open. Able to work overtime as directed.

Schedule

• This position is performed in an office setting, able to work days and hours branch offices are open. Able to work overtime as directed.

Benefits

• No specific benefits mentioned in the job posting.

Pay

• $12.77 - $15.00 per hour