Part-Time Universal Banker 1

Position Summary

The Universal Banker is the core role within the retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. The Universal Banker 1 is the main customer facing role within the branch. Emphasizes excellent customer service and sales, processes day-to-day teller transactions, takes direction and guidance from Universal Bankers 2 and 3. Strives to gain expertise in all assigned duties and supports training of new employees as needed.

Duties And Responsibilities

• Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
• Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
• Appropriately escalates complex customer issues to Universal Bankers 2 and 3.
• Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations.
• Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.
• As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service.
• Understands and strives to meet individual, team and branch performance metrics and sales goals.
• Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.
• As needed, performs basic opening and closing duties independently (including arming and disarming the branch).
• Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits.
• Follows all safety and security protocols and escalates issues appropriately.
• May float to other bank branches as needed.
• Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
• Other Duties as assigned.

Qualifications And Skills

• 0-2 Years of banking experience is required.
• Experience handling cash is required.
• High School Diploma or equivalent is required.
• Experience in customer service is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
• Cleartouch, Nautilus, various government and investor software/web portals is preferred.
• CRM is preferred.
• Driver's license is required (for float positions).

Necessary Competencies

• Accountability
• Coachability
• Change Champion
• Communication
• Detail Orientation
• Organizational Savvy
• Process Oriented
• Service Orientation

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in a retail bank setting.
• Employee must be able to work days and hours that branch is open including weekends and overtime as needed.

This response is AI-generated, for reference only.