Part-Time Ticket Lobby Host

Job Summary

Ticket Lobby Hosts greet guests entering the Ruby Falls Ticketing Atrium, provide information about tickets, and assist with various tasks such as refunds, questions, and complaints.

Responsibilities

• Aid customers with ticket purchases, refunds, questions, and complaints.
• Maintain smooth operation of the ticketing desk and other areas.
• Offer excellent customer service following the Give 'Em the Pickle standards.
• Check-in groups and adhere to cashiering procedures.
• Anounce and load tours, monitor tours in the cave, and provide leadership to front line staff.
• Work shifts as needed, including driving the 15-passenger van and serving as a tour guide.
• Assist with other duties as assigned.

Physical Requirements

• Stand for an 8-hour shift.
• Ability to lift, grab, press, and push to perform essential duties.
• Lift and carry up to 40 pounds.
• Bend, reach, and stoop.

Educational And Other Requirements

• Available to work weekends, holidays, mornings, and evenings.
• Background check required.
• Must be able to count, add, subtract, give accurate change, and organize all monies.
• Previous front desk or customer service experience preferred but not required.
• Ability to read, interpret, and respond to necessary documents.
• Ability to work with minimal supervision.
• Ability to input and access data in a computer, perform duties with attention to detail and accuracy.
• Ability to communicate effectively with guests, co-workers, and management.
• Ability to multi-task in a fast-paced environment.
• The ability to work with a team and solve problems as they arise.