Full-Time Ticket Lobby Host

Responsibilities

• Assist customers with purchasing tickets, refunds, questions, and/or complaints courteously and efficiently.
• Ensure daily operations of ticketing desk and other areas are running smoothly.
• Provide excellent customer service following the Give 'Em the Pickle customer service standards.
• Check-In groups.
• Adhere to all cashiering procedures.
• Anounce and load tours.
• Monitor tours in cave.
• Provide leadership, support, and supervision to front line staff.
• Understand staff schedule, schedule needs and cover shifts as needed.
• Work as Tour Guide as needed.
• Drive the 15-passenger van as needed.
• Other duties as needed or assigned.

Requirements

• Must be at least 25 years of age.
• High school diploma or equivalent required.
• Must be available to work weekends, holidays, mornings, and evenings.
• Background check required.
• Must have valid driver's license with acceptable MVR.
• Ability to count, add, subtract, give accurate change, and keep all monies organized.
• Previous front desk or customer service experience preferred, but not required.
• Ability to read, interpret, and respond to necessary documents.
• Ability to work with minimum amount of supervision.
• Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
• Ability to satisfactorily communicate with guests, co-workers and management to their understanding.
• The ability to work with a team and solve problems as they arise.