Part-Time Teller - Grand Rapids South Region

About the role

The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve their financial dreams.

Responsibilities

• Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
• Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
• Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
• Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
• Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures.
• Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
• Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures.
• Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention.
• Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
• Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.
• Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features.
• Ability to compellingly present solutions to members’ financial needs that are uncovered through consultative conversations.
• Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
• Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.
• Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development.
• Identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology.
• Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.

Requirements

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• Previous cash handling experience and knowledge of financial products and services preferred.
• A high school diploma or equivalent (required); some college coursework or banking experience is a plus.

Qualifications

• Must be available to work Saturdays on a rotational basis.
• Travel: More than 50% within assigned region.

Skills

• Strong focus on service excellence.
• Member retention skills.
• Product and service knowledge.
• Conflict resolution and de-escalation skills.
• Risk management practices.
• Consultative conversation skills.
• Knowledge of fraud prevention guidelines and robbery procedures.
• Compliance with LMCU policies, procedures, and regulatory requirements.
• Security protocols adherence.
• Knowledge of LMCU products and services.
• Technology and digital platform familiarity.

Benefits

All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

Pay

To be determined based on experience and qualifications.

Schedule

Rotational Saturdays, other days to be determined based on business needs.

Contact

Email the Talent Acquisition Team at: Careers@lmcu.org.