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Part-Time Teller (20 Hours), Millbrae Branch (Bilingual Preferred: Mandarin)

Citi · Millbrae, CA · 2 mo ago
On-siteFinance$42k–$52k/yrFull-time

Entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The role focuses on providing high-quality customer service and helping the branch generate revenue through optimal solutions.

Responsibilities

  • Serve as the first point of contact for Citi clients, providing a positive first impression through friendly and efficient customer service.
  • Perform efficient and accurate banking transactions, including managing cash supply, processing incoming/outgoing cash deposits, and maintaining branch vault cash.
  • Identify referral opportunities for new products and services based on clients’ financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
  • Ensure all client needs are met, effectively manage client issues/concerns, and escalate as needed.
  • Maintain working knowledge of client accounts as well as new and existing products and services.
  • Fulfill clients’ needs while delivering an exceptional client experience, measured by specific metrics.
  • Appropriately assess risk in business decisions, demonstrating consideration for the firm’s reputation and compliance with applicable laws, rules, and regulations.

Requirements

  • Previous relevant experience preferred.
  • Demonstrated sales and customer service experience.
  • Money handling experience.
  • Effective problem-solving and communication skills.
  • Ability to work well in a team-oriented environment.

Qualifications

High School diploma or equivalent.

Schedule

Good faith schedule (subject to change based on business needs):

  • Monday, Tuesday, Friday: 12:30 PM – 5:30 PM
  • Saturday: 9:30 AM – 2:30 PM

Pay

Full-time salary range: $41,600.00 – $51,960.00. Salary will be prorated for part-time hires based on hours worked. The corresponding hourly rate is $20.00 – $24.98.

In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off, including vacation, sick leave, and holidays.

Available offerings may vary by jurisdiction, job level, and date of hire. For additional details, visit citibenefits.com.

Primary location: Millbrae, California, United States.

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