Part Time Supervisor, St. Olaf Bookstore

Overview

Barnes & Noble College is seeking a part-time Operations Supervisor to work varying or set schedules on a weekly basis year round. The Supervisor will assist the management team, oversee team members, and provide outstanding customer service.

Responsibilities

• Coach and model exceptional customer service on the sales floor.
• Train and oversee team members in one or more departments.
• Provide daily support, direction, and guidance to customers and team members.
• Resolve customer issues and complaints, escalating problems to management when necessary.
• Aid in the daily operation of the store, acting as the Manager-on-Duty in the absence of the manager or at offsite textbook warehouse.
• Assign work and provide focused direction to team members to manage and execute multiple projects.
• Process sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping tasks such as dusting, mopping, window cleaning, vacuuming, and trash removal.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.