Part-Time Studio Manager

About the role

The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience. The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.

Responsibilities

• Client acquisition, client experience, and client retention
• Inventory management
• Local marketing, community engagement, local studio social media, and public relations
• Staff recruitment, hiring, management, development, and retention
• Studio upkeep: managing cleaning checklist per Board of Cosmetology for treatment rooms & front lobby; identifying & reporting broken or unsafe equipment
• P&L management
• Execution of system-wide promotions and Club Orange loyalty program growth and retention
• Developing the team through morning huddles, weekly 1:1s to create and track goals, fostering a learning environment, celebrating accomplishments, and recognizing areas for improvement
• Managing all aspects of the business: client service, human resource management, local marketing/PR, inventory, and fiscal accountability
• Overseeing human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability in partnership with owners
• Ensuring 24/7 accessibility as the first point of contact

Requirements

• 2-year degree or equivalent
• Effective leadership skills
• Excellent written and verbal communication skills
• Ability to motivate a team to deliver a superior client experience
• Exceptional customer service
• Ability to juggle multiple priorities and deliverables simultaneously
• Detail oriented

Preferred Qualifications

• 2 years of business and staff management experience
• 2 years of beauty industry/salon experience

Benefits

• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Employee discounts